How can we bring nature into your home today?

Our Studio Support team is on standby to assist you.

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    Help Centre

    +1 (365) 300-3191

     

    Help Centre 1

    info@al-ghayb.com

     

    Help Centre 2

    Response Time

    Within 24-48 hrs (Monday-Friday)

    Whether you have a specific question or just want to explore the possibilities together, we’d love to hear from you. Please send us a note, and we will reach out shortly to begin the conversation.

    Shipping & Tracking

    Track Your Order

    Enter your tracking number into our [Secure Order Portal] to see the journey of your artwork in real-time.

    Delivery Windows

    Standard shipping typically arrives within 5–10 business days. For those who can’t wait, expedited options are available at checkout.

    Shipping Rates

    Enjoy complimentary shipping on all orders over $99. For smaller orders, rates are calculated based on weight and your sanctuary's location.

    Confirmations

    Once your order is packaged and dispatched, a confirmation email will arrive with your unique tracking ID.

    Orders & Purchases

    The Ordering Process

    Simply select your piece, choose your preferred frame or size (such as our signature 24" × 36" prints), and proceed to our secure checkout.

    Order Confirmations

    Immediately after purchase, you will receive a digital receipt. This serves as your proof of purchase and includes your estimated delivery date.

    Cancellations

    We move quickly to get your art to you. Cancellations are only possible within 24 hours of purchase, provided the item has not yet entered the shipping phase.

    Returns & Refunds

    Our Return Policy

    We want you to love your view. If you aren't satisfied, you may return your item within 30 days of receipt. Items must be in their original packaging.

    Faulty or Damaged Items

    Nature is perfect, but transit isn't always. If your item arrives damaged, please take a photo and contact us immediately. We will arrange a replacement or full refund.

    Refund Timelines

    Once received and inspected at our studio, refunds are issued to your original payment method. Please allow 3–5 business days for your bank to process the transaction.

    Account & Privacy

    Managing Your Account

    Access your order history, update your shipping details, or request a return through your [Personal Dashboard].

    Password Assistance

    Locked out? Use the "Forgot Password" link on the login page to receive a secure reset code via email.

    Payment Methods

    We securely accept major credit cards, PayPal, and digital wallets to ensure your checkout is as seamless as a mountain breeze.

    Your Privacy

    We treat your data with the same respect we give the environment. View our full [Privacy Mandate] to see how we protect your information.

    Fees & Billing

    Transparent Pricing

    As an online-first studio, we eliminate the middleman to offer premium nature-themed art at accessible prices.

    Sales Tax

    Our system uses "Tax Automation" to calculate the precise rate based on your location, ensuring compliance with local regulations.

    Disputes

    If something doesn't look right on your bill, our team is here to listen and resolve the matter fairly through credits or refunds.

    Help Centre 3
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      Boutique Services

      Shop with an Expert

      Unsure which landscape fits your space? Contact our specialists for personalized art recommendations and styling advice.

      Digital Gift Cards

      The gift of nature is always in style. Our digital cards are delivered instantly via email.

      Affiliate Program

      Partner with us. Share our love for the natural world and earn commissions on every sale you generate.

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