FAQs
Top Questions
If for whatever reason you need too change your order within the order processing time (within 24 hrs of placing your order), contact us and we will help you.
Please Track the parcel to check the package status. According to our past experience, packages will be delivered within the time frame promised. If your package does not arrive by the promised time, please contact us and we will help you then. We appreciate your patience.
You can easily create and manage your account via the account login portal located at the top of the webpage. See accounts, then create or login to your account.
Visit our site regularly to get the latest promo codes/coupon codes. If you have received a promo code/coupon code, please apply it at checkout when placing an order to receive a discount.
Orders & Purchases
We will process the order and ship the goods within 24 hours of receiving a successful payment. Track your order via the Track Order page to see precise details about your order location.
If for whatever reason you need too change your order within the order processing time (within 24 hrs of placing your order), visit your account orders section. Next, update the details you wish to amend. If you need further assistance, contact us and we will help you.
If delivery is delayed for any reason we will let you know as soon as possible. We will advise you of a revised estimated date for delivery.
Please Track the parcel to check the package status. According to our past experience, packages will be delivered within the time frame promised. If your package does not arrive by the promised time, please contact us and we will help you then. We appreciate your patience.
Get in touch with our Customer Care Team ASAP so we can make things right for you.
If you are looking to track missing items from your order, please reach out to our customer support team. They will assist you in locating the missing items and ensuring that your order is complete.
If an item is returned and a refund or exchange is granted we will email you a return shipping label. (Customers don’t pay for shipping when the return was for reasons beyond their control such as damaged or missing items, wrong items packaged, or any circumstance that is not the fault of the customer).
To cancel your order, you can log into your account navigate to your order history, and look for the option to cancel the specific order. If you’re unable to find the cancellation option online, you can reach out to customer support via email or phone for assistance. Have you tried accessing your account online to cancel the order?
Account
You can easily create and manage your account via the account login portal located at the top of the webpage. See accounts, then create or login to your account.
To reset your password, you can usually follow these steps:
- Go to the login page and look for the “Forgot Password” or “Reset Password” link.
- Click on that link and enter your email address associated with your account.
- You should receive an email with instructions on how to reset your password.
- Follow the instructions in the email to create a new password for your account.
If you encounter any issues during this process, please let us know so we can assist you further.
To change your password, you typically need to access your account settings. Have you tried looking for a “Change Password” option in your account profile settings? If not, we can guide you through the steps to update your password. Just let us know if you need assistance with that!
To cancel your account, please follow these steps:
- Log in to your account.
- Go to the account settings section.
- Look for the option to cancel your account.
- Follow the on-screen instructions to complete the cancellation process.
- Make sure to review any terms and conditions related to cancelling your account.
If you need further assistance with cancelling your account, feel free to reach out to our customer support team for help.
Returns & Refunds
If you want to exchange or return the items, please contact us within 30 days of your receipt of the product. The buyer should make sure that the items returned are in their original conditions. For more information, please visit our Refund Policy Page.
Usually, it takes 3-10 business days, varying with different financial institutions, for buyers to receive the refund after the refund is successfully processed by AL-GHAYB
Absolutely! When it comes to exchanging an order instead of refunding it, we offer this option to provide a more convenient and efficient shopping experience for you.
By opting for an exchange, you can quickly receive the desired item in place of the original one, saving time and hassle associated with returning and reordering. This process is especially beneficial when you need a different size, color, or style of the same product.
Don’t hesitate to reach out to customer support or check our exchange policy for more details on how you can easily exchange your order.
For security reasons, the refund will only be processed to the original payment method from which the payment has been deducted. If your original card has expired or is not valid anymore, please contact our customer support team for assistance.
Refunds are processed according to the method of payment. For instance, if you paid with a credit card, the refund will be issued to the same card. Refunds are generally received within 3-10 business days. For more information about the refund, please refer to the appropriate Payment/Refund method.
Shipping & Tracking
Order tracking information will be updated within 24 hrs of placing your order. We will email you a tracking number once your order is confirmed. To view your order as it makes its way to you, visit the Track Order page located at the top of the webpage in the main menu. Or click the link below:
Delivery times will vary from region to region.
In general, domestic shipments are in transit for 7– 12 days.
Shipping is FREE on orders over C$1.00
If you need to change the delivery address before it has been shipped, login to your account and the edit order details. If the item is already out for delivery, you may need to contact our shipping carrier directly to ensure your package reaches the correct destination. If you need further assistance, feel free to contact our customer service team so we can offer more tailored advice.
We offer fast and secure, tracked shipping across Canada
Fees & Billing
Currently, You can pay using Apple Pay, Visa, MasterCard, PayPal, Western Union, Google Pay, debit card, WebMoney and bank transfer. More payment options will be available on AL-GHAYB in the future. You can choose a method which is the most convenient for you.
Visit our site regularly to get the latest promo codes/coupon codes. If you have received a promo code/coupon code, please apply it at checkout when placing an order to receive a discount.
Other
From time to time you may hear from us by notifications to your email inbox or by text. Notifications may be given for a number of reasons like:
– Order and delivery updates
– News of promotions or sales
– New discount codes for account holders
– Newsletter subscriptions
If you require more information about a product or service you can search our blog archives where we have vast in depth information about our products, services, and more. Alternatively, you may speak with an expert if you have a question or need advice about AL-GHAYB products or services.