Last Updated: May 20, 2025

At AL-GHAYB, our goal is to deliver a seamless and satisfying shopping experience—from the moment you place your order to the time it arrives at your door. Whether you’re a first-time customer or a returning shopper, we’re committed to providing clear, reliable, and efficient shipping service.

Please review this Shipping Policy in conjunction with our Terms and Conditions to fully understand our procedures and your rights.

Shipping & Delivery Options

We offer multiple shipping methods to suit different needs and budgets:

1. Free Shipping

We provide free shipping on all orders $100 as a thank-you to our valued customers.

2. Flat Rate Shipping

To keep things simple and affordable, we offer a flat rate shipping option on all eligible orders that do not qualify for free shipping.

3. Economy Shipping

Our economy delivery option typically takes 7–12 business days, depending on your location and the final destination.

Order Processing Times

  • Orders are usually processed and dispatched within 1 to 2 business days after being placed.
  • Please note that processing times do not include weekends or holidays.

In some cases, we may partner with third-party suppliers or logistics providers who manage inventory and handle shipping on our behalf.

Shipping Delays

While we strive to deliver all orders on time, unexpected delays can occasionally occur due to:

  • Logistics or carrier disruptions
  • Weather conditions
  • High order volumes
  • Customs or regional delivery constraints

If your order is delayed, we will notify you promptly with updates and the new expected delivery timeframe. We aim to provide clear communication so you can plan accordingly.

Returns & Exchanges

If you need to return an item or request an exchange, please contact Customer Care to initiate the Redund or Exchange process. Please review our full Refund & Return Policy for detailed information.

Return Shipping Instructions

To ensure a smooth return process, please follow the steps below if you wish to return an item purchased from AL-GHAYB.

Step 1: Review Return Eligibility

Before shipping your item back, please ensure:

  • The item is in original condition (unused, undamaged, and in original packaging).
  • You are initiating the return within 30 days of purchase.
  • You have the receipt or proof of purchase.

You can view our full Refund & Return Policy for more details.

Step 2: Contact Customer Support

Reach out to our customer care team to initiate your return and receive return authorization.

📧 Email: support@al-ghayb.com
🌐 Contact Form: www.al-ghayb.com/contact

Our team will guide you through the return process and provide you with the appropriate return address and shipping label (if applicable).

Step 3: Pack Your Item

Securely pack the item in its original packaging, along with any included accessories, manuals, or tags. Include your order number and proof of purchase inside the package.

Step 4: Ship the Item

Use the return label provided by our team or a trackable shipping method of your choice if instructed. AL-GHAYB may cover the return shipping cost depending on the reason for return and policy eligibility.

Step 5: Refund or Exchange Processing

Once we receive and inspect your returned item:

  • A refund, credit, or exchange will be processed.
  • Refunds are typically issued within 3–10 business days to the original payment method.

For any questions or updates regarding your return shipment, don’t hesitate to contact us. We’re here to make the process as smooth and stress-free as possible.

Contact Us

If you have any questions or concerns regarding your shipment, delivery timelines, or our shipping policy in general, please feel free to reach out to us:

📧 Email: support@al-ghayb.com
🌐 Online Contact Form: www.al-ghayb.com/contact

We’re here to ensure your shopping experience is smooth and worry-free.